Front Desk & Member Services Coordinator
Career Opportunity With a Winning Team
WHO YOU ARE
You are someone who:
Is dependable and takes ownership of the front desk in a busy, professional environment
Is comfortable being the first point of contact and setting the tone for the space
Enjoys interacting with people while keeping things organized and moving
Works well in a fast-paced environment with frequent interruptions
Can shift priorities quickly without losing control
Follows established processes and enforces them consistently
Notices when something is off and addresses it immediately
Takes pride in showing up on time, following through, and keeping the office running smoothly
If you prefer slow-paced environments, loosely defined responsibilities, or work without clear accountability, this role will not be a good fit.
ABOUT ENGAGE
Engage Workspace is a professional coworking and office environment designed specifically for attorneys and legal professionals. We provide a structured, well-run space where members can focus on their work while relying on consistent, high-quality office operations. The front desk plays a central role at Engage. It is the first point of contact for members, guests, and vendors, and it helps ensure the space runs smoothly throughout the day. We value reliability, professionalism, and people who take ownership of their role and follow established processes. This is an in-office environment with steady activity and clear expectations. We are looking for someone who takes pride in keeping the space organized, welcoming, and operating efficiently every day.
Core Responsibilities
Reception & Member Services
Answer and direct phone calls, messages, and inquiries promptly and accurately
Manage conference room reservations, ensuring rooms are organized and ready
Maintain reception and common areas to present a professional environment
Greet members and guests with professionalism and warmth
Deliver concierge-level service and support for member needs
Office Administration
Open and close the office daily (Monday–Friday, 8:30 a.m. – 5:30 p.m. (with a 1-hour lunch break)
Retrieve, sort, and distribute mail, FedEx, and deliveries
Manage office and café supplies, budget, track inventory, and reorder as needed
Enter and maintain accurate data for Engage reporting metrics in core systems (CRM, scheduling systems, etc.)
Events, Marketing, and Lead Support
Assist with monthly Engage events by handling logistics, RSVPs, setup, and follow-up to ensure smooth execution
Support lead management by tracking inquiries, following up promptly, coordinating tours, and handing off qualified leads to leadership
As part of broader responsibilities, carry out basic marketing support tasks such as posting pre-approved content to social media platforms and assisting with event promotion. (Note: this is execution-focused, not a marketing strategist role.)
Member Support & Engagement
Support new member setup and onboarding by preparing offices, materials, and paperwork, and ensuring checklists and processes are followed
Ensure member satisfaction by handling concerns and coordinating events and appreciation efforts
Required Skills
Minimum of 3+ years in a receptionist, office coordinator, or administrative support role (law firm or professional services experience preferred)
Associate’s or bachelor’s degree preferred
Proficiency in Microsoft Office Suite; familiarity with scheduling systems or CRMs is a plus
Experience with multi-line phone systems
Strong people skills with the ability to remain calm and friendly under pressure
Strong organizational and project execution skills
Highly dependable, punctual, and detail-oriented
Comfortable managing interruptions and shifting priorities throughout the day
Job Type & Location
Full-time, in-office (Dallas, TX 75206)
Monday–Friday, 8:30 a.m. – 5:30 p.m.
Candidates must live within 10 miles of our office to ensure reliability and consistency. This is non-negotiable due to the importance of daily on-time attendance.
Compensation & Benefits
Starting at $40,000 annual salary plus benefits package
401K, Medical, Dental, Vision
Free parking and professional work environment
Success Behaviors
To succeed in this role, you will consistently demonstrate:
Reliability, accuracy, and follow-through on all tasks
A servant-hearted commitment to supporting the team and members
High attention to detail and adherence to established processes
A calm, steady approach in managing multiple responsibilities
Ability to work in a professional, consistent manner with minimal supervision
Alignment with our Core Values:
Great attitude … puts others first
Someone you can count on
Driven to make an impact
Courage to do the right thing
Always open to a better way
Next Steps
If you’d like to start a conversation, please fill out the forms below completely (attention to detail matters). Once we hear from you, we will review what you sent and reach out to you if we think there is a possibility of working together.
STEP 1: TAKE CULTURE INDEX SURVEY
We use Culture Index as a behavioral assessment tool in the hiring process because it is accurate at predicting certain workplace behaviors that are required for success in a role. The survey is a short quiz taken online that helps us determine whether we would be a fit based on objective measurements. While only one of the factors we consider, we have found Culture Index to be very accurate and helpful to both the firm and candidates.
STEP 2: TELL US ABOUT YOURSELF
STEP 3: UPLOAD YOUR INTRODUCTORY VIDEO
Shoot a not more than 3-minute video answering 5 questions after introducing yourself:
Why are you interested in this position?
What do you know about the company?
What is your ideal work environment
What are your strengths?
Where do you see yourself in five years?