Front Desk Coordinator and Marketing Assistant
As we grow our business, we are looking to add a customer-service minded individual to act as a front desk coordinator to increase our service level and client outreach.
In this role for our team, we are adding a customer-service minded individual to act as a front desk coordinator for the law office space “client concierge” to increase our client engagement. This position will involve the entire lifecycle of client relationships from screening leads and intake, to client recognition, and disengaging clients after work is completed. Success for this position requires a high level of organization and attention to detail, working at a fast pace occasionally, and an engaging, service-oriented mindset. This position will also support the marketing team as needed.
Previous legal industry, and proven customer service/sales experience, preferred.
This is a full-time, in-office position.
About You:
Minimum of 3+ years experience in a similar role, preferably at a fast-paced law firm or in a legal environment
Team player who anticipates the needs of others, and works well in a close team environment
Detail-oriented
Organized and capable of handling projects in an efficient and effective manner
Personal responsibility for each assigned task and follow through to completion by the assigned deadline
Positive attitude and genuine passion for the job and the firm’s success
Primary Responsibilities:
Leads screening, intake, and pipeline management
Sales support and sales pipeline management
New client and matter intake, conflicts checks, and engagement letters
Annual client anniversary process for firm clients to increase engagement
Client and matter disengagement
Planning and scheduling touch points and events with existing clients and referral partners to increase sales
Support marketing team, which may include social media, content, and graphics
Success Behaviors:
Attention to detail and organized with the ability to manage databases and spreadsheets
Ability to “get stuff done” with a positive attitude
Work at a face pace with sometimes conflicting projects
Polished presence in person and over the phone
Provide “Nordstrom-level” customer service
Consistent with our core values — (i) great attitude .. puts others first, (ii) driven to make an impact; (iii) always open to a better way; (iv) courage to do the right thing; and (v) someone you can count on
If you are interested in learning more, please contact laura.klemchuk@klemchuk.com with a cover letter and resume.